Student Loan Servicing


Important Notices

Additional updates have been added to the PSLF website regarding the PSLF Limited Waiver. Please click on this link to view information and FAQs regarding this important information:

If you are unable to use the PSLF Help Tool because you have $0 loan balance, submit a manual PSLF form. Download and complete the form with your signature dated as of Oct. 31, 2022, and attach it as a reconsideration request with the description, “I am a borrower impacted by the Joint Consolidation Loan Separation Act.” While we encourage you to get your employer to sign the form, we will accept a form without an employer signature if you are affected by this technical issue of a $0 loan balance. You will have to submit the reconsideration request by Oct. 31, 2022, and eventually get the form signed by your employer.

Relief available for FFELP borrowers. Click for more information.

For a list of state ombudsman contacts please click


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For customer service, please call (800) 456-6752.
NMLS Consumer Access
NMLS ID: 1514875